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Shipping

SHIPPING & EXECUTION

Your order delivery time is combined by garment execution time and shipping time. When your order is placed and payment received, we will send you a confirmation email and start executing your garment. Tailoring may take from 5 to 7 business days.

Now we offer FREE WORLDWIDE SHIPPING! To orders above 39 euros. Look for more information below next to your location.

SHIPPING IN LITHUANIA:

We offer free shipping in Lithuania via courier for orders above 39 euros. Orders are shipped to the address provided by costumer when filling the order. Shipping usually takes 1-2 working days.

For orders under 39 euros you can choose a delivery option. We are able to ship it by courier for 5 euros fee or to your chosen Omniva pick up point for 2.5 euros fee. If you choose shipping method via Omniva pick up point, you must choose the pick up location while filling the order form.

SHIPPING TO OTHER EU COUNTRIES:
  • Free standard shipping via Lithuanian Post using registered shipment. All packages have unique tracking code which allows you to track the delivery. If you need your order to be shipped faster, feel free to contact us in advance and we might be able to arrange express shipping if possible for a certain fee. Delivery takes 5-7 business days. Once your order has been sent out, we will send you a confirmation email and your tracking number.
  • Express shipping costs 15 EUR:
    (Orders are shipped via DHL, TNT or other express shipping company).
    – Europe 1– 4 business days;
    – US, Australia, Canada and other countries 2–9 business days;
SHIPPING TO NON-EU COUNTRIES:
  • Free shipping via Lithuanian Post to non-EU countries too. Delivery takes about 10-14 business days depending on your location. Once your order has been sent out, we will send you a confirmation email and your tracking number.
  • Express shipping costs 29 EUR:
    (Orders are shipped via DHL, TNT or other express shipping company).
    – Europe 1– 4 business days;
    – US, Australia, Canada and other countries 2–9 business days;
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Please note that we can not guarantee these delivery dates, the shipping duration is only estimated. Due to customs delays and other factors outside of our control, orders may take longer to arrive.
If you haven’t received your order within 30 days, please contact us and we will do our best to solve it.

RETURNS AND REFUNDS

You have a right to return or exchange the products for any reason within 14 days from order delivery day. Please note that we only accept items that are in a condition exactly as you received them:

  • in their original packaging;
  • with original label on them. We do not accept items with labels removed;
  • unused;
  • unwashed;
  • clean (without any stains or smells);

Items must be returned via courier to the address provided in our Contact Us page. All shipment costs of returned/exchanged garments are expense of the customer’s, except for the cases if orders are mixed or the items are defective by our fault.

If you wish to return your order, contact us via email: info@noequal.eu.

After the returned order is delivered to us, we will send you a confirmation email and if item meets all the terms listed above, we will confirm the refund. Time when your bank account will receive the refund will vary within few working days, depending on the bank you use.

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